When you turn on your Alexa device and see a yellow light instead of the usual blue, it can be perplexing, especially when there are no messages or notifications. This issue often arises from another account with a message that isn’t the selected account. Here are some troubleshooting steps to resolve this problem and keep your Alexa device running smoothly.

Understanding the Alexa Yellow Light State

Typically, a yellow light on your Alexa device indicates an unread notification or message. You can ask Alexa what notifications or messages you have, and the yellow light should disappear. However, if the yellow light persists with no apparent messages, it might indicate an issue with the device’s internal software.

Common Causes of the Yellow Light

  1. Unread Messages from Another Account: Often, another account on the device has unread notifications or messages. Switching to this account and clearing the messages can resolve the issue.
  2. Software Glitches: Outdated software or corrupted files can cause the yellow light to persist.
  3. Hardware Issues: Malfunctioning sensors or microphones might also trigger the yellow light.
  4. WiFi Connectivity: Weak or unstable WiFi connections can affect the device’s functionality.

Basic Troubleshooting Steps

  1. Check Power Source: Ensure your Alexa device is connected to a stable power source with the appropriate wattage. Use the original power adapter or one that meets Alexa’s specifications.
  2. Verify WiFi Connection: Ensure your device is connected to a stable and strong WiFi network. You might need to move the router closer or upgrade your router for better range.
  3. Restart the Device: Perform a simple restart by unplugging the device, waiting for 30 seconds, and plugging it back in.
  4. Switch Accounts: If you have multiple accounts on the device, switch to each one and check for unread messages or notifications.

Advanced Troubleshooting

  1. Update Device Software: Ensure your Alexa device is running the latest firmware. Check for updates in the Alexa app under “Device Settings.”
  2. Factory Reset: If the yellow light persists, you might need to perform a factory reset. Note that this will erase all settings and data on the device.How to Perform a Factory Reset:
    • Locate the reset button on your device (usually underneath or near the power source).
    • Press and hold the reset button for about 10 seconds until the light ring turns orange.
    • Follow the setup instructions in the Alexa app to reinitialize the device.

When to Contact Support

If none of the troubleshooting steps resolve the issue, contact Amazon customer service for further assistance. They can provide expert advice and help diagnose and fix the problem.

Preventative Measures and Best Practices

  1. Regularly Update the Alexa App: Keep the Alexa app updated to benefit from bug fixes and new features.
  2. Maintain a Stable WiFi Connection: Ensure your router is placed optimally, check settings regularly, and use quality of service (QoS) mode if available.
  3. Monitor Device Health: Periodically check your Alexa device’s performance, connectivity, and power supply to catch potential issues early.


By following these steps, you can troubleshoot and resolve the issue of an Alexa yellow light with no messages. Regular maintenance and understanding the common causes can help keep your Alexa device functioning smoothly, ensuring you continue to enjoy its convenient features without interruptions.